ROOM 18, 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG SAR
How Can We Help?
Answers to common questions about ordering, shipping, returns, and payments. Can't find what you're looking for? Reach out to us anytime.
Q: How long does shipping take?
A: Orders ship from our fulfillment center within 1–2 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Q: Do you ship internationally?
A: Yes, we ship worldwide. All customs duties and taxes are included in your order total — there are no surprise fees at delivery.
Q: What's your return policy?
A: We accept returns within 7 days of delivery for unused items in original packaging. See our Refund Policy for full details on how to start a return.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options at checkout. All transactions are encrypted and processed securely.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking link by email. You can also check your order status by logging into your account.
Q: Are your horn products ethically sourced?
A: Yes. Our horn is sourced from natural shedding or as a by-product of the meat and agriculture industry — no animals are harmed or hunted for their products. See our Materials Guide for more.
Q: How do I care for my horn tool?
A: Each material has slightly different care needs. Visit our Materials Guide for detailed cleaning and storage instructions specific to your product.
Q: How can I contact you?
A: Email us anytime at support@wellnesswithgloria.com — we typically respond within 1–2 business days.
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